Best Buy = The Devil

It's official. I've decided. They suck. Big time!

About a month ago I took my laptop into Best Buy because it kept shutting down on me with no warning. The guy told me it would take 5 days tops and that no, they wouldn't lost any of my data so don't worry about it. It's just a software problem he practically told me...cuz I'm a dumb girl, I wouldn't know anything about computers. Wrong! I may not know as much as he does...but I'm not an idiot.

My laptop was gone for 2.5 weeks and oh ya, they lost ALL my pictures and music. ALL of it. I was pissed. I cried in the store because I was so upset. The guy who had signed in my laptop told me they would call me if they needed to do a backup in case it was more than just software. Of course, they didn't call and they replaced my hard drive so everything is gone. Forever. Needless to say I was/still am completely upset. But I was happy to finally get my laptop back and they told me and it appeared to be fine.

Wrong again!

Now instead of shutting down the screen goes black but the power stays on. So I can do nothing with it but force it to shut down and restart it and hope it doesn't happen again. I took it in on Friday last week to have it looked at and the SAME guy who told me it would only be 5 days the first time told me that I had too much security running and that's what was making the screen go black. SO he "fixed" it. And he PROMISED that it wouldn't happen again.

WRONG!

In the past 2 days it has happened 3 times. All while I was using it of course. So...when I get back home and find the time...heads will roll at Best Buy. They're gonna wish I had never bought anything from them. I am about to become their worst nightmare. They keep asking what they can do for me since they screwed up big time and lost all my stuff and unless they can pull my pictures out of thin air...nothing, they can do nothing. But...soon, they will be giving me something free...I am fed up with this crap. Or maybe I'll just try to get the tool who keeps lying to me fired. That would be nice, then he won't screw up anyone else's laptop/life. He might know more about computers than I do, but that doesn't mean he can just look at my computer and figure out what's wrong with it and fix it without doing anything to it...obviously. He tried that last week. Next week...heads will roll.

I'm about to become their worst nightmare!

So sorry for my bitter rant this time...I had to get it out. If you read it all...you're my hero. :)